Cancellation and Refund Policy
As a participant in a CAPCSD program, you agree to adhere to the Programs Code of Conduct. Please review the policy available below.
When you register for a CAPCSD event, you acknowledge receipt and acceptance of the policy. Any violation of the Programs Code of Conduct Policy will result in revoking your virtual access with no refund. We appreciate that all participants will respect the presenters and all attendees.
In-Person Conference – All cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than 14 days before the conference. The registration payment, minus a 30% cancellation fee will be refunded. We regret that refunds cannot be given within two weeks of the conference and for no-shows.
Virtual Conference – All cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than five (5) business days before the virtual conference. The registration payment, minus a 20% cancellation fee will be refunded. We regret that refunds cannot be given within one week of the virtual conference and for no-shows.
On-Demand Courses – There are no refunds for On-Demand courses.
Live Webinars – All registration cancellations and refund requests must be made in writing by email to Admin@capcsd.org, no later than three (3) business days before the scheduled webinar. The registration payment, minus a $10.00 cancellation fee will be refunded. We regret that refunds cannot be given without a three (3) business day notice and for no shows.
Please contact Admin@capcsd.org if you have questions and/or concerns regarding the Programs Code of Conduct or Cancellation/Refund policies.
Payment – Payment in full is required in order to process online registrations.
Consent Clause - Registration and attendance at, or participation in, CAPCSD meetings or events constitutes an agreement by the registrant to the use and distribution (both now and in the future) of the registrant or attendee’s image or voice in recordings, both live and on-demand, photographs, videotapes, electronic reproductions, and audiotapes of such meetings or events by CAPCSD and other third parties. Your virtual registration may include technology that monitors your activities throughout the meeting, such as session attendance and virtual booths visited.
Our Goal - CAPCSD’s goal is to provide noteworthy programming and we will not be satisfied unless you are. Please let us know if any of our programs did not meet your expectations – Admin@capcsd.org.
Revised March 2024
Programs Code of Conduct Policy
CAPCSD is committed to providing a safe, productive, and welcoming environment for all meeting, webinar, and conference participants. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, guests, or staff, are expected to abide by this Programs Code of Conduct Policy.
CAPCSD has zero-tolerance for any form of discrimination or harassment, including, but not limited to, sexual harassment by participants or staff. If you experience harassment, or hear of an incident of unacceptable behavior, please contact Ned Campbell, Executive Director, ned@capcsd.org, or Mandie McKenzie, Director of Professional Development, mandie@capcsd.org, so appropriate action can be taken.
• Unacceptable behavior includes: Harassment, intimidation, or discrimination in any form.
• Verbal abuse of any attendee, speaker, volunteer, exhibitor, guest, or staff. o Examples of verbal abuse include, but are not limited to, comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, or national origin; inappropriate use of nudity and/or sexual images in public spaces or presentations; threatening or stalking any attendee, speaker, volunteer, exhibitor, guest, or staff.
• Disruption of presentations during meetings, webinars, conference sessions, or in the exhibit hall. All participants must comply with the instructions of the moderator and CAPCSD staff.
• Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services without prior approval of CAPCSD. CAPCSD reserves the right to remove such messages and potentially ban sources of those solicitations.
• Participants should not copy or take screenshots of Q&A or any chat room activity that takes place in virtual space.
CAPCSD reserves the right to take any action deemed necessary and appropriate, including immediate removal from the virtual meeting or event without warning or refund, in response to any incident of unacceptable behavior, and CAPCSD reserves the right to prohibit attendance at any future meeting or event, virtually or in person.
BOD 12/15/2023